FAQ

General

What is the main advantage of website template?

You do not have to hire an experienced web developer to create  a site. You can easily create your own website with high quality design yourself using one of our templates.

Can I use your templates to create websites for my clients?

Yes, you can. It is actually a great solution for developers who would like to deliver a well designed and fully functional website saving time and money.

Can you provide me with the contact info for a particular designer?

Unfortunately, due to our company policy, we are not allowed to give out the contact information of our designers. I you have technical questions about the purchase template please contact support team via the template seller site.

I wanted to purchase one of your templates, but it is no longer available on the site.

The template has been sold out for exclusive price or was deleted from site by the author. Please looks for similar templates in our collection.

Is there any refund policy?

Please read about the refund policy at your template seller site e.g.

What license types are available for your products?

We have four possible types of license to use the web templates. Products are sold through our website by independent content providers in accordance with these Terms and Conditions (“license”).

One Time Usage License
You may be granted a One Time Usage License in case of purchasing a website template at a Non-Unique Price. It enables you to use each individual product on a single website only, belonging to either you or your client.

Developer’s License
If you purchase a Developer’s license, you are granted a non-exclusive permission to use the template on up to 5 domains for projects belonging to either you or your client.

GNU General Public License v3.0
If you buy a template released under GNU General Public License v3.0, you can use it on any number of projects belonging to either you or your clients without any limitations. This license allows you to modify the template and its sources to suit your needs and redistribute it under the terms of the GPL as well.

Buyout Purchase License
You may be granted a Buyout Purchase License in case of purchasing a website template at a Buyout Purchase Price. This type of license guarantees that you are the last person to buy this template.

Template purchase & delivery

I ordered a template but have not received any download instructions.

Please make sure to check e-mail address used for the purchase. Check your spam box.  Contact support team via the template seller site if you are still having issues.

What should I receive after making the purchase?

After the payment process is completed you will receive an e-mail with download instructions. The files in the download package can vary depending on type of the product you have purchased.

I was billed twice – I received 2 emails from merchant. What should I do?

Please make sure these charges have different order IDs. If yes – please contact support team via the template seller site

Is there a time frame for download?

When purchasing at themeforest.net, once a file is permanently removed or deleted from the system, the item can no longer be offered for download. For these reasons, we can’t guarantee the ongoing availability of items after your initial download.

We recommend that you:

  • Download your files immediately after purchase.
  • Store your original files in a safe place for future access.
  • Store locally on your hard drive or backup files to a cloud storage service such as Dropbox or Google Drive.

When purchasing at templatemonster.com – download link stays active for 3 days for security reasons . However, you can easily reactivate it any time from your account or by contacting support team.

Template Installation and Editing

I have customized the template and would like to protect my content by copyright, can I place Copyright 2017, Mycompanyname.com on the site?

Yes, you can add your copyright to protect your content.

Will template be installed on my site?

We do not provide free installation services. Installation is a paid service which is not included in the package price.

GNU General Public License v3.0

What is GNU GPL v3.0 license?

If you buy a template released under GNU General Public License v3.0, you can use it on any number of projects belonging to either you or your clients without any limitations. This license allows you to modify the template and its sources to suit your needs.

Are images included in the templates released under GPLv3.0 license?

In case the theme is released under the GNU GPLv3 license the stock images used in this theme and its .psd source files are not included to the delivered package, as they do not fall under the GPL license.

What will I see instead of the images after installation of a GPL v3.0 Template?

After a GPL v3.0 template installation on your site you will see blurred images. You will need to replace them with your own images.

Can I resell the customized template?

Yes, you can redistribute it under the terms of the GPL license.

One Time Usage License

What is a one time usage license?

When you buy the template at usual price you automatically get the one time usage license. It enables you to use each individual product on a single website only, belonging to either you or your client. You have to purchase the same template again if you plan to use the same design in connection with another or other projects.

Are there any restrictions for using imagery, cliparts and fonts from the template I purchased?

All imagery, clipart and fonts used in our products are royalty-free and are the integral part of our products. One Time Usage License and Developers License give you the right to use images, clipart and fonts only as a part of the website you build using your template. You can use imagery, clipart and fonts to develop one project only. Any kind of separate usage or distribution is strictly prohibited.

Can I use the logo to design corporate identity?

Yes, you can use logo to design corporate identity, but you can use it for one company only.

Can I resell the customized template?

No, you can not resell the customized template as a template but you may sell it as a project to your client.